1. In case of broken bottles
Broken items can either be refunded or replaced depending on the customer’s
preferences. Shipping costs will not be refunded in the case of broken products. You must send proof of broken items in the form of photos in order to be approved a refund or replacement. In the case of broken items, please contact us at firstname.lastname@example.org. If you choose the replacement option, the replacement bottles will be sent to you free of shipping costs.
2. In case of poor quality of products
Returns based on the quality of products received will be decided on a case by case basis, they are not automatically approved. To be eligible for a return based on the quality of products received, you must explain the nature of the problem by contacting us at Domainelataupe@gmail.com. Depending on the situation you may be required to ship the products back to us before receiving a refund; if this is the case you will be required to pay for shipping. Also the original amount you paid for shipping when purchasing the products will not be refunded. Whether you are granted a refund or if you are required to send items back to get such a refund will be decided upon by Domaine la Taupe on a case by case basis. If required to make a return the items must be sent back in their original packaging.
3. In case of receiving products you have not ordered.
If you receive items that you did not order, please contact us at Domainelataupe@gmail.com with a photo of your order. We will send the the correct items free of charge. However, depending on the order, we may require that you first send us back the incorrect items, we will pay for the shipping costs if this is required.
To complete your return, we always require a receipt or proof of purchase. We also require proof of damage or proof of poor quality depending on the type of return or refund.
Our return policy lasts 30 days. If 30 days have gone by since your purchase,
unfortunately we can’t offer you a refund or exchange.
Refunds (if applicable)
Once your refund request and/or return is received and inspected (if a return is required), we will send you an email to notify you that we have received your request and/or returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will
automatically be applied to your credit card or original method of payment, within a certain amount of days. We will try to pay you back as soon as possible, usually no later than 7 days upon approval of the refund. Exchanges will also be effected as soon as possible after receiving such a request.
Late or missing refunds (if applicable)
If you haven’t received a refund 7 days after your approval, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please
contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be
Return of items
When you are required to send items back to Domaine la Taupe, packages should be mailed to:
40 Ter, Rue Nationale, Thésée, 41140, France.
You will be responsible for paying for your own shipping costs for returning your items (except in the case of sending back items you did not order).
All Shipping costs are non-refundable.
If you request a refund for damaged bottles, only the goods (i.e bottles) will be refunded, not the costs of shipment.
Depending on where you live, the time it may take for replacement products to reach you, may vary. We will e-mail an estimated time of arrival when sending replacement products.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.